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03-10-2020
12:25 PM
What is current Policy re: cancellation of Rewards travel? Do points go back in to RR acct? How about the Taxes paid when reward travel was booked? Thanks
11-19-2018
01:38 PM
...WA airline credit. For domestic flights booked with points and security fee paid with SWA Visa, the security fee normally gets refunded back to the credit card. Wondering what happens for cancel...
05-03-2017
02:04 PM
1 Love
...book 5 tickets for 5 people on same flight using RR points from my account . Something happens down the line and I need to cancel. All of those points are returned to my account (as if nothing was e...
11-01-2016
12:51 PM
I plan on using my points to book 3 flights, but if something occurs, and we are not able to fly, will the points be returned back to the account? Flights would be "Wanna Get Away" tickets.
05-02-2017
10:46 AM
How do I just cancel one passenger on a flight reservation that I booked with points? I booked three passengers at once and only want to cancel flight for one.
03-13-2022
06:55 PM
...direct flight as I had originally booked. Sorry can't help, are you serious? Frustrating is not even the word. Any advance on how to get refund or points refunded?
03-01-2020
12:45 PM
Hi. My wife and I are supposed to go to Italy at the end of May. We booked the international flights on Delta using Southwest points. If we cancel, do we get our Southwest points b...
06-13-2022
09:13 AM
Is that the policy? I looked and it appears to be accurate. I am double booked on 2 airlines for a flight next weekend, and due to the staffing shortage, I wanted to be certain.
01-03-2018
01:44 PM
...he flight vs. cancel) and rebook so I didn't lose the price I found. The points have always been refunded to our accounts when I have made changes so I saw no problem there. However, the transaction i...
Show results in replies (8)
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The RR points will be refunded to the account they came from, the account used to purchase the t...
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Thanks! I have always seen them back in the account pretty quick too, hence my slight cause for concern!
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Did you receive the cancellation email?
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That just adds to my confusion. As a matter of fact, I never received the cancellation email e...
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...bsp;here: https://www.southwest.com/air/manage-reservation/index.html Perhaps the cancel...
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Reach out to Customer Relations. Your best bet is via Twitter.
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I did send them an email. I'll try twitter if I don't hear back by Monday.
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I checked and even checked again. That answer: Sorry, we found some errors... We are u...
07-24-2022
12:36 PM
Long time customer who books online or through the app. I have always been satisfied. But what has happened to SWA? I booked a r/t with points. Was to return yesterday.&n...